KVCC BOOKSTORE FREQUENTLY ASKED QUESTIONS
When will Winter 2023 Financial Aid funds become available to use?
Winter 2023 Financial Aid will be available for use, both in the physical Bookstore and on the Bookstore website, starting on December 19, 2022.
What can I buy with my Financial Aid?
Financial Aid can be used to buy any required course materials, including books, eBooks (digital books), and course packs, available through the Textbooks section of our website. It can also be used to purchase items under the Ed Supplies and Art & Drafting Supplies sections. Your Financial Aid can also be used to cover shipping costs for online deliveries.
Is there anything I'm not allowed to buy with Financial Aid?
Financial Aid funds cannot be used to purchase spirit wear or other non-educational supplies available through our website. There are also restrictions to the amount of some items you may buy with Financial Aid. Per semester, you may only purchase one calculator, one backpack, and/or one laptop.
I'm trying to check out with my Financial Aid but I don't see anywhere to put my Bookstore PIN!
Students no longer need to input their PIN for Financial Aid transactions. All you need to do is click the "pay with student account" toggle button on the payment information section of checkout. If you are not logged in with your KVCC email address, this option will not be available.
Winter 2023 Textbooks
I went to look up my Winter 2023 books and some instructors do not have any items listed. Where are their books?
The KVCC Bookstore is still receiving course information from instructors. As soon as we get information from instructors, it will be posted to our website. Some books may be temporarily out of stock as we are in the process of ordering the Winter 2023 stock of textbooks.
What can I access through the Bookstore website?
Use the Bookstore website to find book information, store hours, and shop for course materials, spirit wear and items such as notebooks and supplies you need for class! You can have your items delivered to your home for a flat rate of $5.00. Check out what we have today!
What if I need help with using the website?
Our website is easy to use, but in case you need assistance we are here to help! Just send us an email at firstname.lastname@example.org, or call us at (269) 488-4030, and we will be happy to assist you.
How long will it take to get the things I ordered from the Bookstore website?
We fill and ship orders Monday through Friday, in the order they are received. All orders are shipped via UPS Ground, which comes to pick up online orders around 9:00AM on weekdays. In the Kalamazoo area UPS generally takes one or two days. You will receive an email as soon as your order has been picked up from the Bookstore by UPS Ground.
I usually pay cash for my purchases, how can I use the Bookstore website if I don't have Financial Aid or a credit card?
Meijer, Walmart, and other area stores offer a prepaid credit card that you can purchase with cash, and use on the website. Prepaid credit cards work wherever regular credit cards do.
What is your return policy?
Items can be returned within 14 days of purchase. If you have dropped a class, you may return your textbooks up to 14 days after you have dropped your class. A receipt is necessary for all returns; a drop slip from the Admissions Office is required if returning books for dropped classes. Items must be returned as-purchased; books that were purchased in shrink wrap (ie, wrapped in plastic) must be inside the original plastic wrap.
Do you have eBooks?
Yes! VitalSource is our digital partner and we have a lot of books available for download to any device, costing much less than physical books.
I'm having trouble accessing an eBook I purchased from you. How do I contact VitalSource about my eBook?
Call 1-855-200-4146 or email email@example.com with any questions or concerns about eBooks.
Who do I contact for information on my Cengage Unlimited account or Cengage Codes?
Call 1-800-354-9706 or go to https://cengageportal.secure.force.com/Support/ You can save time by logging into this support site first and create a case before you call. If you have general questions about Cengage Unlimited, you can find answers at www.cengage.com/faq