KVCC BOOKSTORE FREQUENTLY ASKED QUESTIONS

Inclusive Access

Do you carry physical copies of Inclusive Access eBooks?

The Bookstore does not have physical copies of Inclusive Access eBooks.

For all further inquiries about the Inclusive Access textbook program, please see this link to Inclusive Access Support for Students and click the "Enroll in Course" button.

Hours

When is the Bookstore open? 

The KVCC Bookstore is open Monday through Friday 8 a.m. to 5 p.m. If the school is closed, such as for staff training or a federal holiday, the Bookstore will also be closed.


Online Orders

I placed an order on Friday afternoon/Friday evening/Saturday/Sunday, but when I came to the Bookstore on Monday morning, the order hadn't been processed yet. Why is that?

The KVCC Bookstore is only staffed during our open hours. Orders placed while we are closed will be processed by staff when we are open. Weekends are when we receive the largest backlog of orders to fill, so it may take some time to process your order. Please check your email inbox for a fulfillment confirmation message to make sure your order has been processed.

Financial Aid


When will Fall 2024 Financial Aid funds become available for use in the Bookstore?

Financial Aid will start being available on student accounts on August 23.

What can I buy with my Financial Aid? 

Financial Aid can be used to buy any required course materials, including books, eBooks (digital books), and course packs, available through the Textbooks section of our website. It can also be used to purchase items under the Educational Supplies and Art & Drafting Supplies sections. Your Financial Aid can also be used to cover shipping costs for online deliveries.


What restrictions are placed on the use of Financial Aid at the Bookstore?

If an item is found on our website in the following categories, it cannot be purchased with Financial Aid funds:

-Clothing

-Gifts & Souvenirs

-Greeting Cards

-Health & Beauty/Drugstore

Further restrictions are placed on the amount of items in certain categories you may purchase. Students paying with Financial Aid are permitted one backpack/bag, one calculator and one laptop purchase per semester.


I'm trying to check out with my Financial Aid - the checkout screen is showing a balance of $0.00, but on MyVALLEY it says I have money.

Make sure that you are logged into the Bookstore website with your KVCC email address. If you have not made an account for our website, make sure to type in your KVCC email address accurately when creating the account - some students forget that the latter part of the email is @mail.kvcc.edu and instead type only @kvcc.edu. You will not be able to access your Financial Aid if the email address you are using is incorrect.


I have a hold on my account because of textbooks that I purchased with Financial Aid in a previous semester. Can I return them?

We can only issue Financial Aid refunds for books purchased in the current semester. If you have a hold on your account after having classes dropped, you must pay the fine through the Pay Station.


Website help

What can I access through the Bookstore website?

Use the Bookstore website to find book information, store hours, and shop for course materials, spirit wear and items such as notebooks and supplies you need for class!  You can have your items delivered to your home for a flat rate of $5.00. Check out what we have today!


What if I need help with using the website?

If you need assistance, we are here to help. Send us an email at bookstore@kvcc.edu, or call us at (269) 488-4030, and we will be happy to assist you.


How long will it take to get the things I ordered from the Bookstore website?

We fill and ship orders Monday through Friday, in the order they are received. All orders are shipped via UPS Ground, which comes to pick up online orders around 9:00AM on weekdays. In the Kalamazoo area UPS generally takes one or two days. You will receive an email as soon as your order has been picked up from the Bookstore by UPS Ground.


I usually pay cash for my purchases, how can I use the Bookstore website if I don't have Financial Aid or a credit card?

Meijer, Walmart, and other area stores offer a prepaid credit card that you can purchase with cash, and use on the website. Prepaid credit cards work wherever regular credit cards do.


What is your return policy?

Items can be returned within 14 days of purchase. If you have dropped a class, you may return your textbooks up to 14 days after you have dropped your class. A receipt is necessary for all returns; a drop slip from the Admissions Office is required if returning books for dropped classes. Items must be returned as-purchased; books that were purchased in shrink wrap (ie, wrapped in plastic) must be inside the original plastic wrap.


Digital items

Do you have eBooks?

Yes! VitalSource is our digital partner and we have a lot of books available for download to any device, costing much less than physical books. 


I'm having trouble accessing an eBook I purchased from you.

First, check you SPAM folder in your email.  The email that contains your ebook will be from SIDEWALK and say E-BOOK ACCESS in the header.  
If you still can't locate the book, please email Vitalsource at the information below.

How do I contact VitalSource about my eBook?

Call 1-855-200-4146 or email support@vitalsource.com with any questions or concerns about eBooks.


Who do I contact for information on my Cengage Unlimited account or Cengage Codes?

Call 1-800-354-9706 or go to https://cengageportal.secure.force.com/Support/. To submit a case ticket, sign in to your account, click "log new case," and enter the necessary information and click "Create Case."

If you have general questions about Cengage Unlimited, you can find answers at www.cengage.com/faq.


Who do I contact for help with my Pearson Codes (MyMathlab, MyITLab, etc.)?

Go to https://support.pearson.com/getsupport